Warranty

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Warranty

OBTAIN A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA)

First, contact our support team to submit a Support Ticket.

We will respond to the issue you are experiencing accordingly and assign you an RMA# if necessary. This RMA# is used to identify you with your returned product. Please do not return product to us without an approved RMA# written on the outer box.

PACKAGING REQUIREMENTS

All products must be returned in its original packaging. Users are advised to preserve packaging for all HoverCam products. 

SHIPPING INSTRUCTIONS

Please clearly mark the outside of the package with the RMA#. Pathway Innovations & Technologies is responsible for the return shipping cost of any defective unit under warranty and we will send you a UPS label to use. Pathway Innovations & Technologies is responsible for shipping costs of the replacement unit. Customer is responsible for shipping cost of any product being returned for credit.

SHIP-TO ADDRESS

For returns within the US:

6780 Paradise Road
Las Vegas, NV 89119

For returns outside of the U.S., please contact your local HoverCam reseller.

ESTIMATED REPLACEMENT TURNAROUND

Typically estimated replacement time is 5-7 business days from date received in our warehouse. Please let us know if you desire cross-shipment of a replacement unit.

CHECKING REPLACEMENT STATUS

Contact Pathway Innovations & Technologies, Inc. at:

support@thehovercam.com
866.201.2056

STANDARD MANUFACTURER’S WARRANTY

The HoverCam Orbit, Solo 8Plus, Solo Spark II, Duo, and Ultra 8 document cameras include a five (5) year manufacturer’s warranty from the product purchase date by the end user. Pathway Innovations & Technologies will supply a new replacement, at no cost, for units determined by company to be defective or repair at no cost. Within the warranty period, the Manufacturer will cover all parts and labor costs. For units under warranty beyond 5-year, Pathway Innovations reserves the right to send a replacement unit with equivalent wear and tear. Battery capacity fade is not covered under the manufacturer’s warranty.

The Ultra 10 document camera includes a two (2) year manufacturer’s warranty from the product purchase date by the end user. Pathway Innovations & Technologies will supply a new replacement, at no cost, for units determined by the company to be defective or repair at no cost. Within the warranty period, the Manufacturer will cover all parts and labor costs. For units under warranty beyond two (2) years, Pathway Innovations reserves the right to send a replacement unit with equivalent wear and tear.

The Pilot 3, Pilot 5, and Pilot X digital podiums (including Plus models and other variations) include a one (1) year manufacturer’s warranty from the product purchase date by the end user. Pathway Innovations & Technologies will supply a new replacement, at no cost, for units determined by company to be defective or repair at no cost. Within the warranty period, the Manufacturer will cover all parts and labor costs. For units under warranty beyond 1 year, Pathway Innovations reserves the right to send a replacement unit with equivalent wear and tear.

Extended warranty options are available for Pilot digital podiums. For extended warranty inquiries, please contact support@hovercam.com

Exclusions:

  • Standard wear and tear, without resulting loss in functionality.

  • Purposeful damage

  • Damage caused by misuse

  • Lost or stolen parts/accessories

  • Standard battery depriciation

HOW TO REGISTER YOUR WARRANTY

Email Sales@thehovercam.com for your registration key. Then complete the Warranty Registration Form. 

DOA – DEAD ON ARRIVAL – DEFINED AS A PRODUCT THAT DOES NOT OPERATE UPON FIRST USE OUT OF THE BOX OR FAILS WITHIN 30 DAYS

Please package unit properly per the Warranty Return Policy. Follow the procedure above to obtain an RMA#. Pathway Innovations and Technologies will create a shipping label for the return of the defective product. Pathway Innovations and Technologies will pay for the shipment of a new replacement product.

HOW TO GET SERVICE

The quickest way to get warranty service or to contact our tech support team about a technical issue is to fill out and submit a support ticket

After you submit the ticket, a customer service representative will contact you to assess the problem. If the unit needs to be returned or exchanged, we will create a shipping label for the return of the defective product and generate an RMA#. Please follow the instructions at the top of this page. If you are located outside of the US, please contact your local HoverCam reseller. Thank you.

Bayley PiersonWarranty